Privacy Policy

1. Who We Are

Little Aston Park Services is a garden maintenance and landscaping business operating across Sutton Coldfield, Lichfield, Tamworth, and surrounding areas. We are committed to protecting and respecting your privacy.

This policy explains how we collect, use, and safeguard any personal information you provide to us when using our website or engaging our services.

2. Information We Collect

We may collect the following personal information:

• Your name and contact details (phone number and email address)
• Your address or location when requesting a quote or service
• Details of your enquiry or the services you require
• Correspondence between you and us
• Payment information (we do not store card details)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule and carry out the services you have requested
• Send invoices and process payments
• Communicate with you about your booking or ongoing work
• Improve our services based on feedback

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: to fulfil the services you have requested or entered into an agreement with us for
• Legitimate interests: to respond to enquiries and manage our business operations
• Legal obligation: where we are required to retain records for tax or legal purposes

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer records are typically kept for up to 6 years for accounting and tax purposes, after which they are securely deleted.

6. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We may use analytics tools to understand how visitors use our site. No personally identifiable information is collected through these tools without your consent.

You can disable cookies in your browser settings at any time, though this may affect the functionality of our website.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict or object to how we process your data
• The right to data portability

To exercise any of these rights, please contact us at nik.gardenservices@gmail.com. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. We encourage you to review this policy periodically.